Regarding the Processing of Personal Data by ELE TAXI POLSKA-CENTRUM OBSŁUGI KLIENTA Sp. z o.o. for the Purpose of Providing Passenger Transportation Services

In consideration of our commitment to proper management of our customers’ personal data and in compliance with the regulations of the European Parliament and of the Council of the European Union 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”), particularly Article 13 of the GDPR, we would like to inform you as follows:

The controller of your personal data is ELE TAXI POLSKA-CENTRUM OBSŁUGI KLIENTA Sp. z o.o. with its registered office at Siedzibna 22, 03-317 Warsaw, and correspondence address at Marywilska 34 J, 03-228 Warsaw. You can contact the data controller via email at, the contact form at, by phone at 22 8111111, or in writing at the address: Siedzibna 22, 03-317 Warsaw.

The controller has appointed a Data Protection Officer whom you can contact via email at or in writing at the address: Marywilska 34 J, 03-228 Warsaw. You can contact the Data Protection Officer for all matters related to the processing of personal data and the exercise of rights associated with data processing.

The personal data you provide, including your first name, last name, address, location data, email address, phone number, and voice recordings, will be processed for the purpose of providing passenger transportation services.

The legal basis for processing your personal data is as follows:

  • Article 6(1)(a) of the GDPR in connection with your consent for the processing of personal data.
  • Article 6(1)(b) of the GDPR, i.e., processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract – in this case, the specific agreement is the obligation to transport a person on a specified route.
  • Article 6(1)(f) of the GDPR, particularly in the case of recording telephone conversations, which is used to enhance the security and reliability of customer service. The legal basis for processing is the legitimate interest of the Controller and the protection of the data subject’s interests.

The personal data provided to us may be disclosed to authorized public entities and authorities for the processing of personal data in accordance with applicable law and to authorized employees of the Controller. In addition, service providers with whom appropriate agreements have been concluded for the purpose of processing data on behalf of the Controller may have access to personal data. Such recipients may include partners within the nationwide “Taxi Polska 19100” initiative, drivers, law firms, advisory and IT service providers, debt collection agencies, as well as postal and courier companies and document archiving service providers. The aforementioned recipients will only process the entrusted data to the extent necessary to provide the service commissioned by the Controller.

Your data will not be transferred to third countries or international organizations.

The data retention period is the time necessary to provide the service, but no longer than 5 years after the end of the settlement year in which the service was performed due to the obligation to fulfill the legal obligations of the Controller (e.g., tax or accounting regulations) or for the time necessary to secure or pursue any potential claims in favor of the Controller or against the Controller.

Recordings from telephone conversation recording systems will be stored depending on the volume of recorded data – until the data is overwritten, but no longer than three months from the date of recording. In cases where the recording serves as evidence in proceedings based on the law or the Controller has knowledge that they may constitute evidence in the proceedings, this period is extended until the legally binding conclusion of the proceedings. After these periods, recordings containing personal data will be destroyed.

Withdrawal of consent requires sending a “declaration of consent withdrawal” to the correspondence address of the Data Controller with the note “Personal Data Protection,” or by email to

You have the right to access the content of your personal data and the right to rectify, erase data in justified cases, restrict processing, the right to data portability, the right to object, and the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.

You have the right to lodge a complaint with the supervisory authority responsible for data protection, i.e., the President of the Office for Personal Data Protection if you believe that the processing of personal data violates GDPR regulations.

Providing your personal data collected in the course of providing the service is necessary for its execution, and without your consent, it cannot be performed.

Your personal data will not be processed in an automated manner, including profiling.